Accordingly, as top management, we commit to:
- Understanding customer needs and expectations, increasing customer satisfaction and effectively evaluating customer feedback,
- Ensuring conformity with product and service requirements in elevator design, installation, final inspection, maintenance and service activities,
- Complying with the applicable legal, regulatory and other relevant requirements concerning our activities,
- Continuously monitoring the effectiveness of the Quality Management System and ensuring its continual improvement,
- Setting and monitoring quality objectives and ensuring they are aligned with the strategic direction of the organisation,
- Providing the competence, training, awareness, infrastructure and work environment necessary for employees to perform their duties effectively,
- Monitoring the quality performance of suppliers and externally provided services and assuring the procurement of suitable products/services,
- Supporting processes in achieving their planned results by evaluating risks and opportunities, and evaluating opportunities for improvement.
This policy is implemented in line with the purpose and activities of the organisation, communicated to employees, ensured to be understood, made available to relevant interested parties and reviewed periodically for continuing suitability.